Last updated October 19, 2026
Your data is yours. We use it to run the product for you, and for nothing else. We don’t sell it, rent it, or use your customer list for anything besides showing it back to you.
Account information you give us (your name, email, company details); the business data you put into the product (customers, jobs, bids, proposals, pricing, photos, files); and basic technical logs (sign-ins, errors, and usage needed to keep the service working and secure).
To provide the service: storing your jobs, generating your proposals and PDFs, sending the emails you configure (such as proposals and follow-up sequences from your own email address), and syncing with integrations you connect, such as QuickBooks and Google Calendar. We also use de-identified, aggregated information that doesn’t identify your company or any homeowner to run and improve the product and to publish industry benchmarks.
If your company uses the time clock, it records the phone’s location when someone clocks in or out, and not in between.
The people you invite to your company account, according to the roles you give them. Our infrastructure providers process data on our behalf: hosting, database and file storage, backups, AI features, maps, and a built-in email sender for companies that haven’t connected their own email. They are listed, with where each keeps data, on our subprocessors page. When you connect an integration like QuickBooks or Google Calendar, data moves between Teravo Pro and that service at your direction, under that service’s own terms. We disclose data if the law requires it, and otherwise we don’t.
Your database, logins, photos and files are stored in Canada (Montreal). The application servers run in the United States (Washington, D.C. area), nightly backups are kept in the United States (Iowa), and AI features are stored and processed in the United States.
Some features use AI from Anthropic to read documents, answer questions and draft text: the help assistant, reading supplier price sheets, purchase orders and bills you upload, drafting fence styles and imports, building reports and answering questions about your jobs, and drafting social-media captions. Answering questions about your jobs, mapping an import file and reading supplier bills can include your customers’ names, job details or addresses. Social-media captions never receive a homeowner’s name, street address or price. Your data is not used to train AI models, and nothing an AI feature drafts is saved until a person on your team reviews it.
Names, addresses, and job details you store about your customers are your records. We process them only on your instructions, to run the product for you. We don’t sell them or use them to market to your customers. E-signatures collected on proposals are stored with the job they belong to. If one of your customers asks us to see or delete their information, we refer them to you and help you respond.
If you connect Google Calendar, Teravo Pro asks Google for permission to view and manage your calendar and to see your Google account email address. We use that access for one purpose: putting your sales appointments and installation dates on a calendar your team can see, and keeping them current when the job changes. Specifically, Teravo Pro creates its own calendars inside your Google account (one for installs, one for sales appointments), creates, updates, and deletes events on those calendars, and reads those calendars back so the same appointments can be shown inside the product. If you turn on the online booking page, Teravo Pro also lists the names of the calendars in your account so you can choose which ones should block a booking, and asks Google only whether those calendars are busy or free at a given time; it never reads the titles, guests, or details of events on them. Other than that, we do not read, change, or delete events on any other calendar in your account. We use your Google email address to show which account is connected.
We store the authorization token Google gives us so the connection keeps working; it lives in our database, which is encrypted at rest, and it is tied to your company account only. We do not read email, contacts, or files, and we do not use Google Calendar data for advertising, for training AI models, for building profiles, or for any purpose other than the calendar sync you turned on. Google user data is never sold and is never shared with third parties, except with the infrastructure providers that host the product on our behalf, or as required by law. Only the members of your company account with scheduling access can see the appointments involved.
Teravo Pro’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
You can disconnect Google Calendar at any time from the Integrations section of Setup, or by removing Teravo Pro from your Google account’s connected apps. Disconnecting deletes the stored token; events already on your calendar are left as they are. If you cancel and ask us to delete your company’s data, the token and our record of which events we created are deleted with it.
All traffic between your browser, our servers, and Google travels over HTTPS (TLS). Your data, including the Google authorization token, is stored in a database that is encrypted at rest. The token is kept in a separate secrets table that browsers and signed-in users cannot read at all; only our server-side code, running with a service credential, can access it, and it is never sent to your browser or included in exports. Each company’s data is separated by row-level security so one customer of Teravo Pro cannot read another’s. Human access to production data is limited to the Teravo Pro team members who operate the service and need it to support you. Calendar data we read is used in memory to answer the request and is not copied into our database beyond the ids of the events we created. Tokens are deleted when you disconnect Google Calendar and when your company’s data is deleted. If we confirm a security incident affecting your Google user data, we will notify you without undue delay and as required by law.
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We keep reasonable administrative, technical and physical safeguards on your data. If we confirm a security incident affecting your company’s data, we will tell you within 72 hours and help with the response.
We keep your data while your account is active. For 30 days after your account ends, you can export your data, including signed proposals and their audit records. After that we may delete it, except copies in routine backups or copies the law requires us to keep. You can also ask us to delete it sooner.
Questions about this policy: support@teravopro.com. Teravo Pro, LLC, 1237 W Bar K Ranch Rd, Longview, TX 75605.