Version: 2.0 Published: October 19, 2026 Effective: for a new customer, when it accepts. For a customer that accepted version 1.0, on November 18, 2026, or earlier if it accepts this version before then.
These Terms of Service are Teravo Pro’s Master Service Agreement (“Agreement”). It is between Teravo Pro, LLC, a Texas limited liability company, 1237 W Bar K Ranch Rd, Longview, TX 75605 (“Teravo”), and the business that registers for or uses the Service, or is named on an Order Form (“Customer”). It takes effect on the date Customer first signs an Order Form or accepts online (“Effective Date”). Customer accepts by signing an Order Form or by clicking to accept; Teravo keeps a record of who accepted, which version, the date and time, and the IP address. A person accepting for a business confirms they have authority to bind it.
What makes up this Agreement. This Agreement includes Addendum A (Implementation Services and QuickBooks Integration Check), Addendum B (Communications, Call Recording, Time Clock and E-Signature) and Addendum C (Data Processing, Subprocessors and AI Features), which appear below and apply to every account, plus any Order Form. Beta customers also signed the Beta Program Addendum, which applies to them as an addendum under Section 2.4.
This version replaces version 1.0 (effective September 1, 2026). References in the Beta Program Addendum, the Sandbox Evaluation Agreement or any other Teravo document to sections of version 1.0 mean the matching sections here: 2.4 → 2.3; 3.3 → 3.3; 4.6 → 11.4; Section 5 (Customer Communications) → 4.3 and Addendum B1; 5.3 → 9.1(b); Section 6 (Acceptable Use) → 4.6; Section 7 → Article 7; 10.2 → 8.2; 11.2 → 10.1; 11.3 → 10.3; 12.1 → 9.2; 12.2 → 9.1; Section 14 → Article 12; 15.1 → 13.1.
Services — the Teravo Pro software platform (“Platform”) plus any Professional Services listed on an Order Form.
Order Form — a signed or online-accepted order listing the plan, fees, term and applicable addendums. For an account opened without one, the plan and price Teravo confirmed when the account was opened serve as its Order Form, and for a beta customer the Beta Program Addendum does.
Professional Services — implementation, the QuickBooks Integration Check and any other non-software services listed on an Order Form.
Authorized User — an employee or contractor of Customer whom Customer allows to use the Platform.
Customer Data — data Customer or its Authorized Users enter into or connect to the Platform, including Homeowner Data.
Homeowner Data — information about Customer’s own customers and prospects (names, addresses, phone numbers, proposals, signatures, photos).
Third-Party Services — services Teravo connects to but does not control, such as QuickBooks Online (including its time module), Intuit Payments/Autopay, and the phone or VoIP system Customer chooses to connect. Teravo does not connect to payroll services.
2.1 Access. During the subscription term, Teravo grants Customer a non-exclusive, non-transferable right for its Authorized Users to use the Platform for Customer’s internal business.
2.2 All features included. Every plan includes every Platform feature. Plans differ only as stated in the Order Form (for example, number of users).
2.3 Product changes. Teravo builds one platform for all customers. It prioritizes changes by the most-requested customer feedback and does not build custom features for individual customers unless an Order Form says so. Teravo may improve or change the Platform but will not materially reduce core functionality during a paid term without 30 days’ notice.
2.4 Order of precedence. If documents conflict: (a) the Order Form, then (b) the applicable addendum, then (c) this Agreement.
2.5 Geographic scope. The Services are offered to businesses in the United States.
2.6 Not for consumers. Customer is a business, not a consumer, and is entering this Agreement for business purposes.
2.7 Partner referrals. Customer may reach Teravo Pro through a referral partner’s landing page. Teravo is still the provider of the Services and the only party to this Agreement with Customer; the partner makes no promises about the Services. Teravo provides all support for Customer’s account. The partner’s landing page is owned and operated by the partner, not Teravo. Any partner promotion (such as free months) is stated on the Order Form, and regular billing starts through Autopay when it ends. With Customer’s consent on the Order Form, Teravo may share account status and usage summaries, but not Homeowner Data, with the referring partner. If Teravo’s relationship with the partner ends, Customer’s subscription, data and pricing continue unchanged.
3.1 Subscription fees. Fees are as stated in Customer’s plan or Order Form. Current list plans, with the seats and locations each includes, are shown at https://teravopro.com/pricing. Seats or locations beyond a plan’s limits require moving to a higher plan or a custom package quoted on an Order Form.
3.2 Implementation fee. A one-time $1,500 implementation fee applies to each new account unless the Order Form says otherwise. It is invoiced separately and may be paid without Autopay. Addendum A describes what it includes. Accounts opened before October 19, 2026 keep the implementation terms they started with.
3.3 Start date and billing. The subscription starts at go-live (when Customer’s data is loaded and the account is ready to use) or 30 days after the implementation fee is paid, whichever comes first. The first subscription invoice is issued on the 1st of the month after the subscription starts, with no charge for the partial first month. After that, subscriptions are billed monthly through QuickBooks recurring invoices sent on the 1st of each month. Customer must enroll in Intuit Autopay (card or ACH); Autopay is charged on the 5th. Manual payment of subscription invoices is not accepted. Accounts already billing when this version took effect continue on their current schedule.
By enrolling in Autopay, Customer authorizes Teravo, through Intuit, to charge the selected payment method monthly for the fees in its plan or Order Form, until the subscription ends. Teravo will tell Customer before a changed amount is charged. Teravo never receives or stores Customer’s card or bank account numbers; Intuit collects and processes them under its own terms. Customer will keep its Autopay payment method current and remains responsible for any charge that is declined or returned. Customer may revoke the authorization by notice under Section 13.1 at least five business days before the next charge; revoking it without enrolling a replacement payment method is treated as non-payment, and it does not cancel the subscription (Section 11.2 does).
3.4 Promotional periods. If an Order Form grants free months or a discount, the promotion begins on the subscription start date, and regular billing starts automatically when the promotion ends, using the Autopay method on file.
3.5 Late payment. Past-due amounts bear interest at the lesser of 1.5% per month or the maximum rate allowed by law. Teravo may suspend access for non-payment after at least 10 days’ written notice.
3.6 Taxes. Fees exclude taxes. Customer pays applicable sales and use taxes, which Teravo will show on the invoice. Texas taxes SaaS as a data processing service.
3.7 Price changes. Teravo may change list prices with at least 30 days’ notice, effective at the start of Customer’s next billing period.
3.8 No refunds. Fees paid are non-refundable except as this Agreement states.
4.1 Accounts. Customer is responsible for its Authorized Users, their actions, and keeping login credentials secure.
4.2 Lawful use. Customer will use the Services only in compliance with law, including the laws that apply to its own business, employees and homeowners.
4.3 Customer is the business of record. Customer is the sender of record for all texts, calls and emails sent through the Platform, and the party to every proposal and contract with its homeowners. Addendum B covers communications, call recording, time clock and e-signature duties.
4.4 Estimates and measurements. Pricing, measurements and material lists the Platform generates are based on Customer’s own rates and inputs. Customer must review them before sending. Teravo is not responsible for bid errors, material shortages or lost jobs.
4.5 Third-Party Services. Customer’s use of QuickBooks, Intuit Payments, its phone system and similar services is governed by Customer’s agreements with those providers. Teravo is not responsible for their availability, fees or errors.
4.6 Restrictions. Customer will not: (a) resell or sublicense the Platform; (b) reverse engineer it or copy its features; (c) use it to build a competing product; (d) give competitors access; or (e) upload malicious code or unlawful content.
5.1 Customer owns its data. As between the parties, Customer owns Customer Data. Teravo processes it only to provide, support, secure and improve the Services, and as Addendum C describes.
5.2 Hosting. Customer Data is stored in the United States and Canada. Addendum C lists the providers and where each stores data.
5.3 Security. Teravo maintains reasonable administrative, technical and physical safeguards for Customer Data.
5.4 Breach notice. Teravo will notify Customer within 72 hours after confirming a security incident affecting Customer Data, and will cooperate in the response.
5.5 Aggregated data. Teravo may use de-identified, aggregated data that does not identify Customer or any homeowner to operate and improve the Services and to publish industry benchmarks.
5.6 Privacy Policy. Teravo’s Privacy Policy at https://teravopro.com/privacy describes how Teravo handles personal information of Customer’s Authorized Users.
6.1 Teravo’s IP. Teravo owns the Platform, its software, designs, workflows, the accrual engine, templates, documentation and the TERAVO PRO name and logo. No rights are granted except as stated in this Agreement.
6.2 Feedback. Teravo may use any suggestions or feedback Customer provides without restriction or payment.
6.3 Customer’s marks. Customer lets Teravo display Customer’s name and logo inside Customer’s account and on documents Customer sends through the Platform. Teravo will not use Customer’s name in marketing without Customer’s written permission.
7.1 Definition. Confidential Information is non-public information one party shares with the other that is marked confidential or should reasonably be understood as confidential. It includes Customer Data, Teravo’s pricing terms, non-public product features and roadmap.
7.2 Duties. The receiving party will use Confidential Information only to perform under this Agreement, protect it with at least reasonable care, and share it only with people who need it and are bound by similar duties.
7.3 Exceptions. These duties do not apply to information that is public through no fault of the receiver, already known to the receiver, independently developed, or rightfully received from a third party. Disclosure required by law is allowed with prompt notice where lawful.
7.4 Term. These duties last during the Agreement and for 3 years after, and for trade secrets as long as they remain trade secrets.
8.1 Mutual. Each party has authority to enter this Agreement.
8.2 Teravo. Teravo will perform Professional Services in a professional and workmanlike manner, and the Platform will perform materially as described in its documentation. Customer’s remedy for a breach of this warranty is re-performance or, if Teravo cannot fix it, termination and a refund of prepaid fees for the unused period.
8.3 No professional advice. The Services do not provide legal, tax, accounting, payroll, employment or engineering advice. Reports, accrual entries, labor-cost figures and the QuickBooks Integration Check do not replace Customer’s CPA, attorney or tax advisor. Teravo’s team includes a QuickBooks Certified ProAdvisor, not a CPA, and no Service is an audit, review or attest engagement.
8.4 Disclaimer. Except as stated in this Article 8, the Services are provided “as is.” Teravo disclaims all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Teravo does not warrant that the Services will be uninterrupted or error-free.
9.1 By Customer. Customer will defend and indemnify Teravo against third-party claims arising from: (a) Customer Data; (b) texts, calls, emails or recordings sent or made through Customer’s account, including claims under the TCPA, state telemarketing laws and call-recording consent laws; (c) Customer’s contracts, proposals and work for its homeowners; (d) Customer’s wage-hour and employment practices; or (e) Customer’s breach of Article 4 or Addendum B.
9.2 By Teravo. Teravo will defend and indemnify Customer against third-party claims that the Platform, as provided by Teravo, infringes a U.S. patent, copyright or trademark or misappropriates a trade secret. This does not cover claims caused by Customer Data, Third-Party Services, or combinations or changes Teravo did not make. If such a claim arises, Teravo may modify the Platform, get Customer the right to keep using it, or end the subscription and refund prepaid fees for the unused period.
9.3 Process. The indemnified party must give prompt notice, let the indemnifying party control the defense, and reasonably cooperate. No settlement that admits fault for the indemnified party without its consent.
10.1 Cap. Each party’s total liability under this Agreement is limited to the fees Customer paid or owes Teravo in the 12 months before the event giving rise to the claim.
10.2 Excluded damages. Neither party is liable for lost profits, lost jobs, lost revenue, lost data (beyond restoring from backups), or indirect, incidental, special, consequential or punitive damages.
10.3 Carve-outs. The cap and exclusions do not apply to: Customer’s payment obligations; either party’s indemnity obligations; breach of Article 7 (Confidentiality); or a party’s gross negligence, fraud or willful misconduct.
11.1 Term. This Agreement lasts while any Order Form is in effect. Subscriptions are month-to-month unless the Order Form states a longer term, and renew automatically.
11.2 Cancellation by Customer. Customer may cancel by submitting a support ticket in the Platform, or by email to Teravo’s notice address in Section 13.1. Cancellation takes effect at the end of the current billing period. Teravo will stop the QuickBooks recurring invoice and Autopay at that time. The implementation fee is not refundable.
11.3 Termination for cause. Either party may terminate if the other materially breaches and does not cure within 30 days of written notice (10 days for non-payment).
11.4 Data export. For 30 days after termination, Customer may export Customer Data, including signed proposals and their audit records. After that, Teravo may delete it, except copies kept in routine backups or required by law.
11.5 Survival. Articles 3 (unpaid fees), 5–10, 11.4, 12 and 13 survive termination.
12.1 Informal resolution first. Before filing suit, the parties will try in good faith to resolve a dispute for 30 days after written notice.
12.2 Governing law and venue. Texas law governs, without regard to conflict-of-law rules. Exclusive venue is the state or federal courts in Gregg County, Texas.
12.3 Time limit. Claims must be brought within 1 year after they arise, unless law requires a longer period.
13.1 Notices. Legal notices go to Teravo at legal@teravopro.com and 1237 W Bar K Ranch Rd, Longview, TX 75605, and to Customer at the email on the Order Form or, if none, the email on its account.
13.2 Changes to this Agreement. Teravo will give at least 30 days’ notice of material changes. Material changes require Customer to accept again (re-click or signature); continued use alone is not acceptance of a material change.
13.3 Assignment. Neither party may assign this Agreement without consent, except Teravo may assign it to a successor in a merger, reorganization or change of entity type, or sale of substantially all its assets.
13.4 Independent contractors. The parties are independent contractors.
13.5 Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, except payment obligations.
13.6 Export and sanctions. Customer will not use the Services in violation of U.S. export or sanctions laws.
13.7 Electronic signatures. The parties may sign and accept this Agreement and Order Forms electronically.
13.8 Entire agreement. This Agreement, its addendums and Order Forms are the entire agreement on this subject. If a provision is unenforceable, the rest remains in effect. A waiver must be in writing.
This addendum applies to every new account and describes what the one-time $1,500 implementation fee buys.
A1. Included in implementation.
A2. QuickBooks Integration Check. A Teravo QuickBooks Certified ProAdvisor spends about 1 hour checking that Customer’s QuickBooks Online file is set up to receive Teravo data:
Teravo gives Customer a short checklist of anything to change. Customer or its bookkeeper makes the changes.
A3. How the QuickBooks integration works. Teravo tells QuickBooks to create customer invoices at contract signing and at job close; invoices are not created inside Teravo. Bills entered in Teravo are pushed to QuickBooks. Teravo does not accept or process payments; all payments, including homeowner deposits, are handled in QuickBooks or through Customer’s payment processor, and Teravo never holds Customer’s funds. Customer should not enter the same credit card receipts in both Teravo and QuickBooks.
A4. Not included. Implementation is not an audit, review or attest engagement and not bookkeeping. It does not include cleanup of prior-period books, reconciliations, tax work, payroll setup, or custom features. Any review of Customer’s books beyond the Integration Check requires a separate written engagement.
A5. Timing and Customer cooperation. Teravo will load Customer’s data (price list, materials and labor rates, customer list and open jobs) within about 1–2 weeks after receiving complete files in Teravo’s import format. The timeline starts when complete files are received; incomplete or late files extend it. Teravo will start implementation within 5–10 business days after the implementation invoice is paid. Customer will provide QuickBooks accountant-user access, rate sheets and a contact who can make decisions. Delays caused by Customer do not extend any free or promotional period.
A6. Fee. The implementation fee is due before implementation starts and is non-refundable once implementation begins. For partner-referred accounts, the fee is the same; any split with the partner is between Teravo and the partner and does not change what Customer pays.
This addendum applies to every account. It covers the features where Customer’s own legal duties to homeowners and employees matter most. Teravo provides the tools; Customer is responsible for how it uses them.
B1. Texts, calls and automatic follow-ups.
B2. Call recording. Some states require consent from every party on the call before recording (including California, Florida, Illinois, Pennsylvania and Washington). If Customer turns on call recording, Customer is responsible for giving the required notice and getting consent. Call recordings are made and stored by Customer’s own phone system, not by Teravo, and Customer is responsible for configuring its recording settings.
B3. Time clock and labor costing. The time clock and labor-cost reports are record-keeping tools. Time entries sync to QuickBooks Online’s time module; Teravo does not connect to a payroll service or run payroll. The time clock records actual punch times. It does not round punches or track or deduct meal breaks. Customer is responsible for complying with wage-hour laws, including overtime, meal and rest breaks, and rules on rounding punches, and for its payroll. When an employee clocks in or out in the Platform, the time clock records the device’s location at that moment only, not in between. Customer is responsible for any notice to, or consent from, its employees that location tracking requires.
B4. Proposals and e-signatures.
B5. Deposits. Teravo does not collect or hold homeowner deposits. Deposits are processed through QuickBooks or Customer’s payment processor under Customer’s agreement with that provider.
This addendum applies to every account. For Homeowner Data, Customer is the business that decides how the data is used, and Teravo is its service provider (processor).
C1. Teravo’s role. Teravo processes Homeowner Data only on Customer’s instructions, as needed to provide the Services. Teravo will not sell Homeowner Data or use it to market to homeowners.
C2. Subprocessors. Teravo uses the third parties below to host and run the Platform. The current list is also posted at https://teravopro.com/subprocessors.
| Subprocessor | Purpose | Data location |
|---|---|---|
| Supabase | Database, logins and file storage | Canada |
| Vercel | Application servers | United States (Washington, D.C. area) |
| Google Cloud | Backups | United States (Iowa) |
| Anthropic | AI features (Section C3) | United States (stored and processed) |
| Resend | Built-in email sender, used when Customer has not connected its own email account | United States |
| Google (Maps Platform) | Maps, aerial imagery and address lookup for job-site drawings | United States |
QuickBooks Online and Customer’s own email account and phone provider are not on this list; emails and texts sent from the Platform go out through those accounts. Until Customer connects its own email account, emails go out through Teravo’s built-in sender (Resend) on Customer’s behalf. Google Calendar, CompanyCam and texting providers such as Podium, Quo or RingCentral are also Customer’s own connected services, not subprocessors. Customer chooses and contracts with them directly, and Teravo connects to them at Customer’s direction (Section 4.5).
Teravo will give at least 30 days’ notice before adding a subprocessor. Customer may object on reasonable data-protection grounds; if the parties cannot resolve it, Customer may cancel and receive a refund of prepaid fees for the unused period.
C3. AI features. Several features use AI to read documents, answer questions and draft text: the in-app help assistant; reading supplier price sheets, purchase orders and bills that Customer uploads; drafting fence styles and material lists from a description or a purchase order; mapping an import file from Customer’s previous software; building reports and answering questions about Customer’s own jobs; and drafting social-media captions. Teravo’s AI provider is Anthropic.
C4. Security and confidentiality. Teravo’s staff and subprocessors who access Customer Data are bound by confidentiality duties. Teravo maintains the safeguards in Section 5.3 and gives breach notice under Section 5.4.
C5. Requests from homeowners. If a homeowner asks Teravo to access or delete their data, Teravo will refer them to Customer and help Customer respond.
C6. Return and deletion. Data export and deletion after termination follow Section 11.4.
Teravo Pro, LLC · 1237 W Bar K Ranch Rd, Longview, TX 75605 · legal@teravopro.com